SCL Health System and its affiliates (SCLHS) are pleased to offer you patient information access via a Web-based version of our computer systems called MyChart. This includes information related to a patient's current medications and appointments and allows patients to submit questions to SCLHS health care providers online.
The information provided on MyChart does not substitute the advice of your personal physician or other qualified health care professionals. Always seek the advice of your physician or other health care professional with any questions you have regarding medical symptoms or conditions. Never disregard professional medical advice or delay in seeking it because of something you have read on MyChart.
MyChart should never be used for urgent health care matters. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.
Customer Service Information
To request an account, you must apply in person at your Care Site or Physician Office.
To deactivate your MyChart account: you may notify your Care Site Health Information Department or your Physician Office.
If you need information or technical assistance regarding MyChart or if you feel your login ID or password have been compromised, please contact the Customer Service Line at 1-855-866-8282 and select the MyChart option.
If you feel that information found in your MyChart record is inaccurate or incomplete feel free to address your questions first to the physician's office where you receive care. If your questions or concerns persist after doing so or if you think that information in your health record should be changed please contact the individual noted on the Notice of Privacy Practices provided to you at your Care Site or Physician Office.
SCLHS hospitals' and clinics' goal is to always provide timely response to electronic inquiries. In some cases our staff may not be immediately available, so a patient should allow at least (3) three business days for the message to be addressed. MyChart does not allow you to message any healthcare providers that you have seen in a hospital setting. Clinic messaging is available to a provider in a clinic with whom you have an existing relationship.
Messages sent via MyChart may be viewed by other healthcare professionals who work with your physician; therefore, use of MyChart may not be appropriate for sensitive information you wish to discuss directly with your provider.
Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we may be unable to provide accurate and reliable services.
Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" sections of this Terms and Conditions statement. Minor children between the ages 12 and 17 (inclusive) will not be able to participate in the full spectrum of MyChart services. Under state and Federal law there are certain types of medical information that the parent or guardian of a minor patient may not view without consent of the minor patient. Given these requirements, restricted MyChart access will be offered to parents and guardians of patients age 12 or older. Thus, when a minor patient reaches age 12, full proxy access will be automatically revoked to a minor's MyChart account.
A parent or legal guardian of a minor child up to the child's 12th birthday, or the legal guardian or holder of a healthcare power of attorney for individuals age 18 or older, may request proxy access to another individual's MyChart account. This is accomplished by completing the MyChart Proxy Access Form and submitting it to SCLHS. Such access will only be granted to parties requesting proxy access can demonstrate the legal right to the patient's medical information. A copy of each relevant supporting document, such as a birth certificate, court order or healthcare power of attorney, must be submitted with the MyChart Proxy Access Form. If the proxy's legal relationship with the account holder changes, the proxy must obtain and complete a MyChart Proxy Access Revocation form and submit it to a SCLHS Care Site Health Information Department or to an SCLHS physician office. SCLHS reserves the right to revoke proxy access at any time for any reason.
Levels of Proxy Access
Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.
Please know that if you send us an e-mail communication, it may be shared with the SCLHS staff that assists the physician in providing the patient's medical care. A patient's confidential medical information on MyChart will be accessible only to appropriate clinical staff.
SCLHS reserves the right, in its sole discretion, to terminate your access to all or part of MyChart, with or without notice.
Security and Confidentiality
We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by SCLHS in any other medium. SCLHS is committed to protecting the confidentiality of your medical information. We limit SCLHS employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient or proxy accesses MyChart. We have taken steps to protect all information received from our online visitors against unauthorized access and use.
For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication to provide a high level of encryption technology security.
You can tell when you have secure web connection by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data has been encrypted in order to protect it from access by unauthorized individuals. You can tell whether you are truly connected to SCLHS by viewing the digital certificate. This certificate verifies the connection between the SCLHS server's public key and the server's identification, ownership and control.