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MyChart ® Epic Systems Corporation

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Urgent Medical Matters

Please do not use MyChart to send any messages requiring urgent attention. For urgent medical matters, contact your provider's office or dial 911.

MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions about my MyChart account?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code if I lose it, let it expire or do not receive it?
Where can I update my personal information (such as home address, email address or password)?
Making An Appointment
How do I schedule an appointment?
How do I know which doctor to choose?
What types of visits can I schedule?
I'm not sure which visit reason to choose. What should I do?
What type of clinicians can I schedule an appointment with directly?
Appointment Details
Can I fill out my paperwork online?
Why do I need a referral for some doctors but not others?
Can I still call the provider's office to schedule my appointments over the phone?
How do I know that my appointment has really been scheduled?
Why can't I schedule or request a visit with one of my hospital providers?
Appointment Documentation and Records
How do I print my appointment information?
How can I view all my SCL Health MyChart appointments?
Changing a Scheduled Appointment
How do I reschedule an appointment?
How do I cancel an appointment?
Where can I find the doctor's telephone number?
Technical Questions
Is MyChart secure?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
What is your privacy policy?
When to Contact Us
My activation code does not work, what should I do?
What should I do if I receive an error message?
Who can I call to help me?

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health and medical care. With MyChart, you can:

(*SCL Health physician offices only)

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit or hospital visit. This code will enable you to log in and create your own username and password.

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Who do I contact if I have further questions about my MyChart account?

You can call our MyChart Patient Support Line toll-free at 1-855-866-8282, and select the MyChart option by pressing the number "1" when prompted.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after the test results are finalized, usually 2-12 days after the test is performed. Depending on the type of test, it may take longer for the result to be posted in MyChart.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office or the hospital. Ask your doctor to correct any inaccurate information at your next clinic visit. Or, for hospital-related information, please call the hospital main number and request to be transferred to the HIM (Health Information Management) department.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. This service is available for care provided in your physician's office only. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention, or dial 911 if it is an emergency.

For questions about your hospital stay or about hospital outpatient services, please contact the hospital at the main telephone number and the operator will direct your call to the appropriate department.

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Can I view a family member's health record in MyChart?

Yes you can, under most circumstances. This is called Proxy access and allows a parent (or guardian) to log into his or her personal MyChart account, and then connect to information regarding a family member.

To request proxy access to view the account of someone for whom you are responsible, you will need to contact your healthcare provider's office for more information.

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Can I ask questions regarding a family member from my MyChart account?

No, MyChart offers direct access to your personal health record, and communicating about another individual's information should not be connected to your health record. If the information appears in another person's health record, it could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Proxy Application Form and establish his or her own MyChart account.

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I forgot my password. What should I do?

You may click the Forgot Password link on the sign-in page to reset your password online. You will be prompted to verify personal information such as your MyChart Username, Date of Birth and ZIP code.

You may also contact our MyChart Patient Support Line at 1-855-866-8282 to request a new, secure password.

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Can you send me a new activation code if I lose it, let it expire or do not receive it?

Due to privacy issues, you will need to return to your provider's/physician's office or hospital care site to obtain a new activation code.

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Where can I update my personal information (such as home address, email address or password)?

Log into MyChart, select the Preferences tab, and then select the Demographics option.

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How do I schedule an appointment?

New and existing patients can use online scheduling to view providers' available appointments and conveniently self-schedule.

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How do I know which doctor to choose?

Only you can select the right doctor for your particular needs. When you're choosing a doctor, you should look at his or her profile page, review his or her professional statement, education, background, and verified reviews from other patients and select the provider you think will meet both your health and personal needs.

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What types of visits can I schedule?

A number of appointment types are available for scheduling. On each Provider's page, under the Appointment tab, the provider's appointment types are listed with a definition of each appointment to help ensure you select the right appointment for your needs.

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I'm not sure which visit reason to choose. What should I do?

On each Provider's page, under the Appointment tab, the provider's appointment types are listed with a definition of each appointment. This will help ensure you match your appointment type with the reason you need to see a provider. If you want to ensure your provider understands exactly why you need to see him or her, feel free to add comments in the free text box provided during the scheduling process.

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What type of clinicians can I schedule an appointment with directly?

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Can I fill out my paperwork online?

Unfortunately, we do not offer this service electronically. However, check back frequently as we are constantly updating our patient and consumer services!

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Why do I need a referral for some doctors but not others?

Some insurance and medical providers require you to have a primary care doctor's referral when making an appointment.

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Can I still call the provider's office to schedule my appointments over the phone?

Yes. Although the online scheduling service is built so you don't have to schedule appointments over the phone, we understand that sometimes a call is necessary. Simply call your provider's office and the scheduling staff will be happy to schedule your appointment.

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How do I know that my appointment has really been scheduled?

If you've reached a page that is titled, "Appointment Scheduled," then your appointment has been confirmed. Soon you'll receive an email with helpful details about your upcoming appointment.

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Why can't I schedule or request a visit with one of my hospital providers?

Currently, our online scheduling only supports messaging and scheduling for services performed at outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact that facility directly.

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How do I print my appointment information?

You can print your appointment details by clicking on the Print Appointment icon at the top of the Appointment Details page. Clicking the printer icon will open a pop-up window with a printable version of the appointments details.

Additionally, you will receive an email confirmation that can be printed as you would print any other email.

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How can I view all my future SCL Health provider appointments?

For MyChart account users, you can access future appointment information by logging into your MyChart account and clicking the Appointments tab at the top of the page. If you do not see an appointment you believe should be listed, please check our listing of providers to ensure your appointment is scheduled with an SCL Health provider.

You must have a MyChart account and your appointment must be with a SCL Health provider in our network for the appointment to appear within MyChart.

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How do I reschedule an appointment?

To reschedule an appointment made online, please call the clinic directly. The clinic telephone number can be found on your Confirmation email or within your MyChart portal under the Appointments tab.

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How do I cancel an appointment?

To cancel an appointment you made online, you can call the clinic directly. The clinic's telephone number can be found on your appointment Confirmation email.

Additionally, if you have a MyChart account, you can log into the MyChart account and cancel the appointment up to four (4) hours prior to the scheduled appointment. If it is less than four (4) hours prior to your scheduled appointment you will need to call the clinic directly. Again, the telephone number for the clinic where your appointment is scheduled can be found on your Confirmation email or within your MyChart account, under the Appointments tab.

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Where can I find the doctor's telephone number?

Not all appointments for every provider are available online. If you need to be seen before the appointment times listed, please call the clinic directly to check for earlier availability. Simply return to the provider's profile page to find their telephone number.

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Is MyChart secure?

We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyChart uses the latest encryption technology to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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What is your Privacy Policy?

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. Please read our full Privacy Policy here.

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My activation code does not work, what should I do?

For your security, your activation code expires after 21 days. The activation code is no longer valid after the first time you use it. If you still have problems, please call our MyChart Patient Support Line at 1-855-866-8282 and select the MyChart option by pressing the number "1" when prompted.

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What should I do if I receive an error?

If an error occurs while searching for an available appointment time or provider, please try again. If the Error continues, please call our MyChart Patient Support Line at 1-855-866-8282 to report the issue.

For immediate scheduling assistance, please call the clinic office. Use our Find a Location tool to search for clinic and provider contact information.

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Who can I call to help me?

Call our MyChart Patient Support Line toll-free at 1-855-866-8282, and select the MyChart option by pressing the number "1" when prompted.

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