MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health and medical care. With MyChart, you can:
MyChart is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a MyChart activation code during their clinic visit or hospital visit. This code will enable you to log in and create your own username and password.Return to Top
You can call our MyChart Patient Support Line toll-free at 1-855-866-8282, and select the MyChart option by pressing the number "1" when prompted.Return to Top
Your test results are released to your MyChart account after the test results are finalized, usually 2-12 days after the test is performed. Depending on the type of test, it may take longer for the result to be posted in MyChart.Return to Top
Your provider is able to determine which types of test results are able to be accessed through MyChart.Return to Top
Your MyChart information comes directly from your electronic medical record at your doctor's office or the hospital. Ask your doctor to correct any inaccurate information at your next clinic visit. Or, for hospital-related information, please call the hospital main number and request to be transferred to the HIM (Health Information Management) department.Return to Top
You will generally receive an answer within 1-3 business days. This service is available for care provided in your physician's office only. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention, or dial 911 if it is an emergency.
For questions about your hospital stay or about hospital outpatient services, please contact the hospital at the main telephone number and the operator will direct your call to the appropriate department.Return to Top
Yes you can, under most circumstances. This is called Proxy access and allows a parent (or guardian) to log into his or her personal MyChart account, and then connect to information regarding a family member.
To request proxy access to view the account of someone for whom you are responsible, you will need to contact your healthcare provider's office for more information.Return to Top
No, MyChart offers direct access to your personal health record, and communicating about another individual's information should not be connected to your health record. If the information appears in another person's health record, it could potentially jeopardize medical care.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Proxy Application Form and establish his or her own MyChart account.Return to Top
You may click the Forgot Password link on the sign-in page to reset your password online. You will be prompted to verify personal information such as your MyChart Username, Date of Birth and ZIP code.
You may also contact our MyChart Patient Support Line at 1-855-866-8282 to request a new, secure password.Return to Top
Due to privacy issues, you will need to return to your provider's/physician's office or hospital care site to obtain a new activation code.Return to Top
Log into MyChart, select the Preferences tab, and then select the Demographics option.Return to Top
New and existing patients can use online scheduling to view providers' available appointments and conveniently self-schedule.
Only you can select the right doctor for your particular needs. When you're choosing a doctor, you should look at his or her profile page, review his or her professional statement, education, background, and verified reviews from other patients and select the provider you think will meet both your health and personal needs.Return to Top
A number of appointment types are available for scheduling. On each Provider's page, under the Appointment tab, the provider's appointment types are listed with a definition of each appointment to help ensure you select the right appointment for your needs.Return to Top
On each Provider's page, under the Appointment tab, the provider's appointment types are listed with a definition of each appointment. This will help ensure you match your appointment type with the reason you need to see a provider. If you want to ensure your provider understands exactly why you need to see him or her, feel free to add comments in the free text box provided during the scheduling process.Return to Top
Unfortunately, we do not offer this service electronically. However, check back frequently as we are constantly updating our patient and consumer services!Return to Top
Some insurance and medical providers require you to have a primary care doctor's referral when making an appointment.Return to Top
Yes. Although the online scheduling service is built so you don't have to schedule appointments over the phone, we understand that sometimes a call is necessary. Simply call your provider's office and the scheduling staff will be happy to schedule your appointment.Return to Top
If you've reached a page that is titled, "Appointment Scheduled," then your appointment has been confirmed. Soon you'll receive an email with helpful details about your upcoming appointment.Return to Top
Currently, our online scheduling only supports messaging and scheduling for services performed at outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact that facility directly.Return to Top
You can print your appointment details by clicking on the Print Appointment icon at the top of the Appointment Details page. Clicking the printer icon will open a pop-up window with a printable version of the appointments details.
Additionally, you will receive an email confirmation that can be printed as you would print any other email.Return to Top
For MyChart account users, you can access future appointment information by logging into your MyChart account and clicking the Appointments tab at the top of the page. If you do not see an appointment you believe should be listed, please check our listing of providers to ensure your appointment is scheduled with an SCL Health provider.
You must have a MyChart account and your appointment must be with a SCL Health provider in our network for the appointment to appear within MyChart.Return to Top
To reschedule an appointment made online, please call the clinic directly. The clinic telephone number can be found on your Confirmation email or within your MyChart portal under the Appointments tab.Return to Top
To cancel an appointment you made online, you can call the clinic directly. The clinic's telephone number can be found on your appointment Confirmation email.
Additionally, if you have a MyChart account, you can log into the MyChart account and cancel the appointment up to four (4) hours prior to the scheduled appointment. If it is less than four (4) hours prior to your scheduled appointment you will need to call the clinic directly. Again, the telephone number for the clinic where your appointment is scheduled can be found on your Confirmation email or within your MyChart account, under the Appointments tab.Return to Top
Not all appointments for every provider are available online. If you need to be seen before the appointment times listed, please call the clinic directly to check for earlier availability. Simply return to the provider's profile page to find their telephone number.Return to Top
We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyChart uses the latest encryption technology to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.Return to Top
We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).Return to Top
For your security, your activation code expires after 21 days. The activation code is no longer valid after the first time you use it. If you still have problems, please call our MyChart Patient Support Line at 1-855-866-8282 and select the MyChart option by pressing the number "1" when prompted.Return to Top
If an error occurs while searching for an available appointment time or provider, please try again. If the Error continues, please call our MyChart Patient Support Line at 1-855-866-8282 to report the issue.
For immediate scheduling assistance, please call the clinic office. Use our Find a Location tool to search for clinic and provider contact information.Return to Top
Call our MyChart Patient Support Line toll-free at 1-855-866-8282, and select the MyChart option by pressing the number "1" when prompted.Return to Top