Privacy Policy
SCL Health, also known as Intermountain Health, values your privacy and works hard to safeguard your data. The Privacy Policy details how SCL Health collects, uses, protects, shares, and controls information about you related to your interaction with our sites and our app.
The Limited Ways We Use Your Information
- We ask for personal data — such as your name, email address, location, and other information — so you can sign in to your account, receive appointment reminders and other notifications.
- If you are a patient, we securely store your medical records to view within our patient portal.
- When you choose to add a profile photo to our mobile apps, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our mobile apps, the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it. If you already have a photo stored in your profile – we do not interact with that photo in any way.
- When you choose to use Apple’s HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple’s HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our mobile apps, the identifiers are deleted.
- When you choose to view documents from your healthcare provider (such as letters or images) using our mobile apps, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.
- When you choose to include a photo or video in a message you send to your healthcare provider using our mobile apps, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.
- If your healthcare provider offers telehealth visits using our mobile apps, when you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video of audio data from these visits.
- If you choose to enable automatic appointment arrival, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile apps or you disable automatic appointment arrival, the identifiers are deleted.
- If your healthcare provider offers location-based check in for in-person appointments, or if you would like to find healthcare providers near you, you may choose to allow our mobile apps to interact with your location data for those purposes. We do not store your location data.
- If you wish to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile apps to interact with your Bluetooth data for this purpose. We do not store your Bluetooth data.
- While you use our apps, if you choose to call a phone number displayed within the app, we will ask for permission to access your device’s phone to place a call to the phone number. We do not store your call history or data about the call in the app, but your care team may document information about your call in your medical record when appropriate.
- While you use our apps, we collect non-identifying information so we can provide customer service to you or your healthcare organization and understand how people use our mobile apps so we can improve our products. This information includes the time you began using the app, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.
For Android Users – Required Google Play Disclosures for Certain Health Apps
Google has determined our mobile apps are subject to their COVID-19 apps requirements. As a result, we are required to provide the following information so we can make our mobile apps available to you in the Play store.
- Our mobile apps interact with your microphone only if you choose to use your microphone to navigate our mobile apps. Our mobile apps interact with your camera roll only if you choose to add a profile image to a profile in our mobile apps. This information is not used in connection with COVID-19.
- Our mobile apps access, collect, use, and share your information (including video, audio, images, files) as stated above in the section titled, “The Limited Ways We Use Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your consent for these purposes as you use our mobile apps.
- Our mobile apps were not created specifically for the COVID-19 pandemic. They existed before the COVID-19 pandemic to allow you to access your health information on file with our organization. You may access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using our mobile apps. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.
- You may use our mobile apps to conduct telehealth appointments with your healthcare providers. Our mobile apps only provide the technical support for those appointments to happen. The apps do not interact with any health information about you exchanged during any telehealth appointments.
Sharing Data
We will never sell your information. Your medical record may be shared with relevant care providers if medically necessary. The process for this is governed by HIPAA, for more information, see our Notice of Privacy Practices.
MyChart, our patient portal, allows you to share your own data with providers outside SCL Health, and with family members and others as you direct. You can also link your MyChart account with those from other healthcare organizations.
Cookies
We use cookies for the following purposes:
- Facilitating site functionality and giving you the best experience possible.
- Identifying and fixing problems with the website.
- Analyzing how visitors use our websites. We compile aggregated statistics about site usage and response rates so that we can better understand our user base, this allows us to provide relevant content and functionality and improve users’ experiences.
- Remembering your preferences.
- Preventing and detecting fraudulent activity.
- Securing the website and your data
- Understanding the effectiveness of our marketing campaigns, and improving our search engine optimization.
We collect your personal email so that you can access your medical record, and to notify you when there is new medical information to be viewed on MyChart.
Please note that any person with access to your email will be able to see this notification. SCL Health does not send private medical information via email, however, the notification that new medical information is available by accessing MyChart may be information that you may not want others to know.
Please be aware that if you send us an email communication, it may be shared with the SCL Health staff that assists the physician in providing your medical care. Your confidential medical information on MyChart will be accessible only to appropriate clinical staff involved in your care.
Security and Confidentiality
We afford the same high degree of confidentiality to medical information stored on MyChart as is given to medical information stored by SCL Health in any other medium. SCL Health is committed to protecting the confidentiality of your medical information. We limit SCL Health employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We identify the records released and note the time and date of access each time a patient or proxy accesses MyChart. We have taken steps to protect all information received from our online visitors against unauthorized access and use.
For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Google Chrome, Edge, Firefox, Internet Explorer or Safari). Our SSL web server uses authentication to provide a high level of encryption technology security.
You can tell when you have a secure web connection by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data has been encrypted in order to protect it from access by unauthorized individuals. You can tell whether you are truly connected to SCL Health by viewing the digital certificate. This certificate verifies the connection between the SCL Health server's public key and the server's identification, ownership, and control.
HIPAA Privacy Rights
SCL Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) of 1996. SCL Health maintains a separate Notice of Privacy Practices (HIPAA) as required by law for each of its care site affiliates, which applies to all personal protected health information (PHI) that is collected from individuals. You may view and / or download the Notice in English or Spanish for any of our care site affiliates here.
Terms and Conditions
View the terms and conditions for the use of MyChart and our app on this page.