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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions about my MyChart account?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
I don’t see something in my MyChart account. What should I do?
How do I update or stop MyChart notifications?
Where can I update my personal information (such as home address, email address or password)?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Username Recovery, Password Reset and Access
I forgot my password. What should I do?
Can you send me a new activation code if I lose it, let it expire or do not receive it?
I forgot my username. What should I do?
Making An Appointment
How do I schedule an appointment?
How do I know which doctor to choose?
What types of visits can I schedule?
I'm not sure which visit reason to choose. What should I do?
What type of clinicians can I schedule an appointment with directly?
I have questions about video visits. Where can I learn more?
How do I choose what type of virtual care option is best for me?
Appointment Details
Can I fill out my paperwork online?
Why do I need a referral for some doctors but not others?
Can I still call the provider's office to schedule my appointments over the phone?
How do I know that my appointment has really been scheduled?
Why can't I schedule or request a visit with one of my hospital providers?
Appointment Documentation
How do I print my appointment information?
How can I view all my SCL Health MyChart appointments?
Changing a Scheduled Appointment
How do I reschedule an appointment?
How do I cancel an appointment?
Where can I find the doctor's telephone number?
COVID-19 Questions
Why don't I see any available appointments to schedule a COVID vaccine?
Where can I learn more about COVID-19?
Which COVID vaccine will I receive?
Billing Questions
I have questions about my bill. Who can help me?
How do I find out how much something will cost at SCL Health?
Technical Questions
Is MyChart secure?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
What is your privacy policy?
When to Contact Us
My activation code does not work, what should I do?
What should I do if I receive an error message?
Who can I call to help me?

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health and medical care. With MyChart, you can:

  • View your health summary from the MyChart electronic health record
  • Schedule medical appointments*
  • View test results
  • Submit a prescription renewal request to an SCL Health pharmacy*
  • Access trusted health information resources*
  • Communicate electronically and securely with your medical care team*

(*SCL Health physician offices only)

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Visit mychart.sclhealth.org, and click the "Sign Up Now" button. You can either enter the activation code your provider shared with you, or you can click the "Sign Up Now" button and follow the online instructions to verify your identity and create your account without a code. You will be asked to create a username and password. You can also sign up the same way in the SCL Health app. If you don't have the SCL Health app, download it for free from the App Store or Google Play.

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Who do I contact if I have further questions about my MyChart account?

You can call our MyChart Virtual Care Support Line toll-free at 1-855-274-2517.

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When can I see my test results in MyChart?

Your lab and imaging results are posted to your MyChart account as soon as they are available. Your provider may not have reviewed them and may contact you with more information once they have reviewed your results.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office or the hospital. Ask your doctor to correct any inaccurate information at your next clinic visit. Or, for hospital-related information, please call the hospital main number and request to be transferred to the HIM (Health Information Management) department.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 2 business days. This service is available for care provided in your physician's office only. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention, or dial 911 if it is an emergency.

For questions about your hospital stay or about hospital outpatient services, please contact the hospital at the main telephone number and the operator will direct your call to the appropriate department.

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I don’t see something in my MyChart account. What should I do?

If you wish to request health information that is not currently available in MyChart, you can select the searchable menu and search for Requested Records. Then, select the link that says "this form" and fill out the form completely. You can expect a response within 1 business day.

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How do I update or stop MyChart notifications?

After logging into your MyChart account select Menu and search for Notifications. Select Communication Preferences and then make your updates for email, text, call, mail.

You will not be able to update notifications on the SCL Health app but can toggle on push notifications from the app settings.

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Where can I update my personal information (such as home address, email address or password)?

Log into MyChart, select Menu, search for what you need to update, then select the option provided (ex: Personal Information or Security Settings).

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Can I view a family member's health record in MyChart?

Yes you can, under most circumstances. This is called proxy access and allows a parent, guardian, or caregiver to log into his or her personal MyChart account, and then connect to information regarding a family member.

To request proxy access to view the account of someone for whom you are responsible, you will need to contact your healthcare provider's office or contact Centralized Release of Information: 1-855-821-0591 for assistance in setting up proxy access.

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Can I ask questions regarding a family member from my MyChart account?

No, MyChart offers direct access to your personal health record, and communicating about another individual's information should not be connected to your health record. If the information appears in another person's health record, it could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Proxy Application Form and establish their own MyChart account.

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I forgot my password. What should I do?

You can select the Forgot Password link on the sign-in page to reset your password online. You will be prompted to verify personal information such as your MyChart Username, Date of Birth and ZIP code. This information must match what we have in your medical record. You will be prompted to enter a code that you can have sent to your email address or mobile phone on file. After you have entered the code you will be prompted to create a new password.

You may also contact our MyChart Patient Support Line at 1-855-274-2517 to assist you with your password reset.

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Can you send me a new activation code if I lose it, let it expire or do not receive it?

You can still create your own account without an activation code. Simply click the "Sign Up Now" button and follow the online instructions to verify your identity and create your account. You will be asked to create a username and password.

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I forgot my username. What should I do?

You can select the Forgot Username link on the sign-in page to recover your username. You will be prompted to verify personal information such as your first name, last name, date of birth and ZIP code. This information must match what we have in our system. You will be emailed your username to the email address in our system.

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How do I schedule an appointment?

New and existing patients can use online scheduling to view providers' available appointments and conveniently self-schedule.

  • MyChart Scheduling allows existing patients with active MyChart accounts to schedule appointments online with a provider they have seen previously, from inside their patient portal. By logging in to MyChart, patients can quickly confirm an appointment after choosing a provider, time and date.
  • New and existing patients can also schedule an appointment online using the Find a Doctor tool on www.SCLHealth.org. Simply find the provider, then select Schedule Appointment and follow the prompts.
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How do I know which doctor to choose?

Only you can select the right doctor for your particular needs. When you're choosing a doctor, you should look at his or her profile page, review his or her professional statement, education, background, and verified reviews from other patients and select the provider you think will meet both your health and personal needs. You can also call any of our clinics to assist you in choosing a provider.

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What types of visits can I schedule?

A number of appointment types are available for scheduling. On each provider's page, under the Visits shortcut, select Schedule an Appointment, the provider's appointment types are listed with a definition of each appointment to help ensure you select the right appointment for your needs.

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I'm not sure which visit reason to choose. What should I do?

On each provider's page, under the Visits shortcut, select Schedule an Appointment. The provider's appointment types are listed with a definition of each appointment. This will help ensure you match your appointment type with the reason you need to see a provider. To ensure the provider understands exactly why you are scheduling the appointment, add detailed comments in the free text box provided during the scheduling process.

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What type of clinicians can I schedule an appointment with directly?

  • Family Medicine/Internal Medicine
  • Specialists (OB/GYN, ENT, etc.)
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I have questions about video visits. Where can I learn more?

Please visit the Video Visit FAQ page for more information.

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How do I choose what type of virtual care option is best for me?

Please visit the Virtual Care page for more information.

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Can I fill out my paperwork online?

Yes, eCheck-in enables you to complete some appointment paperwork online up to 72 hours prior to scheduled appointments.

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Why do I need a referral for some doctors but not others?

Some insurance and medical providers require you to have a primary care doctor's referral when making an appointment.

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Can I still call the provider's office to schedule my appointments over the phone?

Yes. We offer online scheduling as a convenient option for you to schedule appointments yourself without having to speak with scheduling staff, but we understand that sometimes a call is necessary. Simply call your provider's office and the scheduling staff will be happy to schedule your appointment.

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How do I know that my appointment has really been scheduled?

If you've reached a page that is titled, "Appointment Scheduled," then your appointment has been confirmed. Soon after, you'll receive an email with helpful details about your upcoming appointment or a notification prompting you to log into your MyChart account to view the details. You can view most of your upcoming and past visits listed under "Visits."

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Why can't I schedule or request a visit with one of my hospital providers?

Currently, MyChart primarily supports messaging and scheduling for services performed at outpatient care centers and provider offices. If you have a question about a service you received in a hospital, please contact that facility directly.

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How do I print my appointment information?

You can print your appointment details by clicking on the Print icon at the top of the Appointment Details page. Clicking the print icon will open a pop-up window with a printable version of the appointments details.

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How can I view all my future SCL Health provider appointments?

For MyChart account users, you can access future appointment information by logging into your MyChart account and clicking the Visits shortcut at the top of the page. If you do not see an appointment you believe should be listed, please check our listing of providers to ensure your appointment is scheduled with an SCL Health provider.

You must have an active MyChart account and your appointment must be scheduled with an SCL Health provider within our network for the appointment to appear in MyChart.

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How do I reschedule an appointment?

To reschedule an appointment, log into your MyChart account and click Reschedule at the appointment details. If you don’t see that option, please call the clinic directly. The clinic telephone number can be found on your confirmation email or within your MyChart account under the Visits shortcut.

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How do I cancel an appointment?

To cancel an appointment, log into your MyChart account and click Cancel at the appointment details screen. If you are unable to cancel an appointment online, you can call the clinic directly. The clinic's telephone number can be found on your appointment details.

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Where can I find the doctor's telephone number?

Simply return to the provider's profile page to find their telephone number. Additionally, if you have a MyChart account, you can see the clinic phone number on the Appointment Details.

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Why don't I see any available appointments to schedule a COVID vaccine?

Scheduling availability opens up daily. If you don’t see any available appointments, please check back tomorrow.

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Where can I learn more about COVID-19?

Please visit the SCL Health COVID-19 vaccine page for more information.

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Which COVID vaccine will I receive?

SCL Health receives vaccine allocations from the state based on availability. At this time, we offer primarily the Pfizer vaccine. Other FDA authorized vaccines may be available from time to time based on state allocations.

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I have questions about my bill. Who can help me?

Hospital billing customer service is available to assist Monday - Friday from 7:00 am to 5:00 pm MT. Please call 1-866-665-2636 or email: mychart_billing@sclhealth.org.

Physician/clinic billing customer service is available to assist Monday - Friday from 7:00 am to 5:00 pm MT. Please call 1-855-851-4127 or email: mychart_billing@sclhealth.org.

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How do I find out how much something will cost at SCL Health?

After logging into your MyChart account select Menu and search for Estimates. Select Estimates and then select Create a new estimate and follow the instructions.

You can also get an estimate as a guest. On the MyChart sign in page select Create estimate as guest. Follow the instructions to create an estimate without logging into MyChart.

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Is MyChart secure?

We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest encryption technology to automatically encrypt your MyChart session. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website. Additionally, you can enable two-step verification on your MyChart account: Select Menu, search for "security" and click "Security Settings." Then, click "Turn on two-step verification."

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I was logged out of MyChart, what happened?

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome). Alternatively you can access MyChart via a mobile device browser or the SCL Health mobile app.

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What is your Privacy Policy?

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased. Please read our full Privacy Policy here.

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My activation code does not work, what should I do?

You can still create your own account without an activation code. Simply click the "Sign Up Now" button and follow the online instructions to verify your identity and create your account. You will be asked to create a username and password.

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What should I do if I receive an error?

If an error occurs while searching for an available appointment time or provider, please try again. If the error continues, please call our MyChart Virtual Care Support Line at 1-855-274-2517 to report the issue.

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Who can I call to help me?

For technical questions, you have two options: Click the "Let's Chat" icon on the MyChart login screen to chat live online with a technician. Or call toll-free 1-855-274-2517 and select the MyChart option.

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